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Support
Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
Orders ship within 1-2 business days and typically arrive within 3-7 business days across the U.S.
Do you ship internationally?
Currently we ship within the United States only. International shipping is on the roadmap.
Can I change or cancel my order?
Email us within 2 hours of placing your order and we'll do our best to update or cancel it before it ships. Contact us.
Returns
What's your return policy?
See our full refund policy for details on returns and exchanges.
Products & Ingredients
What's the difference between Reset and Renew?
Reset is our daily face wash — it cleanses, balances, and preps skin without stripping it. Renew is a lightweight face moisturizer that hydrates and locks in the actives Reset primed your skin to absorb. Used together (the Daily Face Kit), they're a complete two-step ritual.
Are EPIQ LEGION products good for sensitive or acne-prone skin?
Yes. Our formulas use gentle, non-stripping surfactants and clinically-backed actives like niacinamide and azelaic acid, which are well tolerated by sensitive and acne-prone skin. As with any new product, patch test first.
Are your products cruelty-free?
Yes, all EPIQ LEGION products are cruelty-free and never tested on animals.
Account & Support
How do I contact support?
Reach us any time via our contact page — we typically respond within one business day.